Return Policy - Our Comprehensive Return Policy for Hassle-Free Shopping

At our company, we understand that shopping online can sometimes lead to unexpected surprises. Our return policy is designed to make your shopping experience as seamless and enjoyable as possible. We believe that customer satisfaction is paramount, and our commitment to hassle-free returns reflects this value.

Your Satisfaction is Our Priority

Your happiness is key to our success. Our return policy ensures that if you aren’t satisfied with your purchase, you won’t be stuck with it. We strive to provide a reliable and efficient service, and our returns process is straightforward. Here’s what you need to know:

How Our Return Policy Works

We endeavor to make our return policy as convenient as possible for our customers. Here’s a step-by-step guide to understanding how it works:

1. Return Window

You have 7 days from the date of you receive your product to initiate a return. This timeframe allows you to receive your product and ensure there are no defects or errors.

2. Initiating a Return

Simply Email us at Sales@IronSightGolf.com. Enter your order number and email address and inform us why you choose to return your product. We will communicate with you to ensure a smooth return process.

3. Preparing Your Return

Pack the items securely in the original packaging, if possible. Ensure that it is accompanied by a receipt and any accessories or documentation included with your order. This helps us process your return swiftly.

4. Shipping Your Return

Attach the prepaid shipping label to your package and drop it off at your nearest post office or shipping carrier location. The shipping cost is on us!

Condition of Returned Items

While we want you to be satisfied with your purchase, we ask that returned items be in new, unused condition with all original tags and packaging intact. This requirement ensures that we can offer the best quality products to all our customers.

Exceptions to Our Return Policy

Although we strive for flexibility, there are a few exceptions where specific items might not be eligible for return. Our products are created through a print on demand distribution. We will complete returns for products that have errors or defects.

What Happens After Your Return is Received?

Once we receive and inspect your returned items, we will process your request within 3-5 business days. Here’s what you can expect:

• If eligible, your refund will be processed back to your original payment method.
• You can opt for a store credit that can be used for future purchases.
• If an exchange is preferred, we will send out your new item as soon as possible.

FAQs about Our Return Policy

Q: What if my item arrived damaged or defective?
A: If your item arrives damaged or defective, please contact our customer service team immediately. We will guide you through the return process and ensure you receive a replacement or refund.

Q: Can I return an item that was bought on sale?
A: Yes! Items purchased on sale are eligible for our return policy, just as full-priced items are.

Q: What if I lost my return shipping label?
A: If you lose your return shipping label, contact our customer service, and we will provide you with a new one.

Customer-Centric Approach

We value our customers and aim to provide a shopping experience that meets your expectations. Our return policy is just one of the many ways we demonstrate our commitment to you. Through transparency, efficiency, and a focus on satisfaction, we are dedicated to ensuring you feel valued before, during, and after your purchase.

Get Started Today!

Ready to shop with peace of mind? Feel confident in your purchases knowing that our return policy has got you covered. Browse our collections today, and remember—if for any reason you’re not completely satisfied, returning your item couldn’t be easier!

Happy shopping!